FAQ

Frequently Asked Questions

General

  • I don’t understand 3D Printing stuff. Can is use this website?

    Offcourse you can. Our product is created to support users like you, but also proffesional users to easily upload a model, change what you want “if” you need it, and let us produce it for you. See our Tips page for more information, but remember, it is all optional.
    Having said that, instead of our system making gists and guesses, optimizing your models in the end get’s beter results.

  • Payments

    We support iDEAL, Bancontact and SEPA.

  • Returns

    Because all orders are customer specific manufactured, we do not accept returns.

Shipping

  • What are the expected delivery times

    Expected delivery times generally range from 2 to 5 business days.
    This depends on a couple of factors like size of your order e.g. 1 part vs 50 parts, the print time for each part and also the materials/colors used.
    Although we try to scale fast, we have a limited amount of printers per material/color.

    We do try to respected the mentioned goal.

  • Costs

    We charge €5,- ex BTW for shipping within the Netherlands, for the Waddeneilanden the costs are €11,- ex BTW. 

  • Destinations

    We currently do not ship outside of the Netherlands. In the future we will add support for other countries.

Post-Processing

  • What can customers expect about post-processing their prints?

    Kubify will not spend all time needed to get a print in top end result.
    We do remove most if not all of the support material if your model needs support.

    This has multiple reasons:
    – keeping the costs down
    – keeping the costs fair: one print need 30 min post-processing because it was designed bad, another 2 minutes
    – having the costs predicted instead of working with quotes
    – clients can have different wishes on how to post-process their parts

Shopping Cart